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Floor & Decor · 2 days ago
Assistant Department Manager
Avon, MA
Full-time
Onsite
Entry Level
1+ years exp
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Responsibilities
Act and work in a manner consistent with company’s core values
Demonstrate understanding and compliance with safe lifting practices and standard operating procedures
Drive and teach the company philosophy around the basic P’s of retail
Provide direction to product sales specialists for high-quality customer service
Complete product specialist certification courses
Understand merchandise and installation thoroughly
Ensure department's overall merchandising, pricing, and organization
Communicate standard operating procedure changes to associates
Complete Industrial Truck (forklift) proficiency testing and certification
Communicate inventory needs to management
Direct and assist in processing merchandise to the showroom floor
Validate product placement and pricing within the department
Greet customers in a helpful and courteous manner
Assist customers with product questions and selections
Process customers at check-out using the point of sale (POS) system
Process customer refunds and exchanges according to guidelines
Present ‘how-to’ classes to customers
Follow cash, check, and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise displays as required
Create price tags and merchandise signs
Qualification
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Required
High School Diploma or GED
1 year of customer service/sales experience, or an equivalent combination of education and experience
Excellent communication skills (verbal & written)
Ability to multi-task and work in a fast-paced environment
Act and work in a manner that is consistent with company’s core values
Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail
Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
Complete all product specialist certification courses
Demonstrate a thorough understanding of merchandise and installation
Ensure the overall merchandising, pricing and organization of the department
Communicate standard operating procedure direction and changes to all associates in a timely manner
Complete the Industrial Truck (forklift) proficiency testing and certification
Communicate inventory needs to management
Direct and assist the processing of merchandise to the showroom floor
Validate all product placement and pricing within the department
Greet every customer in a helpful and courteous manner
Assist customers with product questions and selections
Process customers at check-out using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Present ‘how-to’ classes to customers
Follow established cash, check and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise displays as required
Create price tags and merchandise signs
Benefits
Bonus opportunities at every level
Non-traditional retail hours
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
80 hrs. annualized paid vacation (full-time associates)
4 paid holidays per year (full-time hourly store associates only)
1 paid personal holiday of associate’s choice and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Company
Floor & Decor
Floor & Decor is a high-growth, differentiated, multi-channel specialty retailer of hard surface flooring and related accessories.
5,001-10,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-04-26IPO· nyse:FND
2010-11-29Acquired· by Freeman Spogli
Leadership Team
Bryan Langley
Executive Vice President and Chief Financial Officer
John Adamson
SVP and Chief Information Officer
Recent News
Business Journals
2024-05-03
2024-04-13
2024-04-07
Company data provided by crunchbase
