Acro Service Corp ยท 6 hours ago
Assistant Executive Director
Lansing, MI
Contract
Remote
New Grad, Entry, Mid, Senior Level, Lead/Staff, Director/Executive
$20/hr - $22/hr
0+ years exp
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Hiring Manager
Mayank Gupta
Insider Connection @Acro Service Corp
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Responsibilities
Supported the Executive Director
Program support, understanding all facets of current electric vehicle program for customers, including electric utility rates, rebates, and regulatory expectations
Be able to communicate program details to customers accurately and professionally
Track rebate applications from intake and assessment to construction to rebate disbursement
Understand product profile, strategy, and plan, and how day to day work supports these artifacts
Handle internal and external customer inquiries regarding EV programs including time of use electric rate plans, eligibility, and participation requirements
Process customer rebate applications, facilitate rebate approval and payment
Perform data entry/consolidation to provide clear and accurate programmatic data tracking, and related reporting and metrics to senior team and department leadership
Assist in the optimization through automation of customer enrollment and documentation process flows
Actively participate in problem solving and developing solutions to complex problems related to EV programs and the EV customer journey
Support miscellaneous special EV assignments
Must be self-directed, efficient at multitasking, detail oriented, and able to meet deadlines
Team support Ensure the Residential and Commercial EV team meets its product plan by proactively identifying areas of process improvement and opportunities even if not in immediate area of responsibility
Share best practices across team to accelerate learning
Qualification
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Required
Strong attention to detail
Ability to work well on a small and dynamic team
Program support, understanding all facets of current electric vehicle program for customers, including electric utility rates, rebates, and regulatory expectations
Ability to communicate program details to customers accurately and professionally
Track rebate applications from intake and assessment to construction to rebate disbursement
Understand product profile, strategy, and plan, and how day to day work supports these artifacts
Handle internal and external customer inquiries regarding EV programs including time of use electric rate plans, eligibility, and participation requirements
Process customer rebate applications, facilitate rebate approval and payment
Perform data entry/consolidation to provide clear and accurate programmatic data tracking, and related reporting and metrics to senior team and department leadership
Assist in the optimization through automation of customer enrollment and documentation process flows
Actively participate in problem solving and developing solutions to complex problems related to EV programs and the EV customer journey
Support miscellaneous special EV assignments
Must be self-directed, efficient at multitasking, detail oriented, and able to meet deadlines
Ensure the Residential and Commercial EV team meets its product plan by proactively identifying areas of process improvement and opportunities even if not in immediate area of responsibility
Share best practices across team to accelerate learning
Experience with data analytics
Excellent communication and time-management skills
Organized and detail-oriented with a focus on customer satisfaction
Experience in electric vehicles and residential/Commercial customer-facing products
Prior Customer Service Representative (CSR) experience
Subject matter expertise using Power Clerk
Experience with website reviews for customer comprehension and program engagement
Experience with Advance Metering Infrastructure (AMI) data and Time of Use (TOU) rates
Experience with review of marketing materials
Experience working in a regulated utility or industry and within a highly regulated utility team
Exceptional organizational skills, with a proven track record of successfully multitasking and prioritizing workload
Strong oral and written communication and critical thinking skills
Self-directed, dependable, and motivated
Proficient with Microsoft Office products
High School degree or equivalent
Preferred
Some work experience in an administrative or clerical role
Experience with SAP would be an asset
5+ years in customer service background
Company
Acro Service Corp
With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
1001-5000 employees
H1B Sponsorship
Acro Service Corp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (13)
2021 (20)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
Company data provided by crunchbase
