AAA Northeast · 4 hours ago

Assistant Insurance Sales Manager, Inside Sales

Providence, RI

Full-time

Remote

Mid Level

$78K/yr - $94K/yr

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Responsibilities

Monitor and analyze sales data, identify trends, and propose improvements. Provide regular feedback and coaching to team to improve their sales techniques and product knowledge.

Advocates and ensures adherence to policies, procedures, and industry standards through call monitoring, and review of new business submissions. Coordinate team schedule and proactively address any gaps in coverage. Manage and approve timesheets and time off requests.

Assistant Managers that support Insurance Agents in our branch locations are responsible for regular visits within their region. Partner with branch management to ensure attendance and reliability issues are monitored and addressed.

Interview and select qualified candidates for openings on the team. Provide a positive onboarding experience for new hires, including training and technical guidance as needed. Clearly articulate goals and objectives, provide ongoing coaching, and administer performance reviews.

Proactively address performance and employee relations issues. Involve additional members of leadership and/or Human Resources as needed. Identify and document areas of improvement and administer performance counseling as required

Foster strong relationships with clients and stakeholders, ensuring five diamond customer service. Handle customer escalations and resolve issues to ensure they are totally satisfied. Champion the benefits of a AAA Northeast membership, providing best practices to the team.

Stay updated with industry trends, product knowledge, regulatory changes, and insurance carrier products. Ensure all agency processes and procedures are followed in quoting and binding coverage, as well as receipt and processing of all member payments. Partner with Quality Assurance and Underwriting departments to minimize error and omission exposures. In depth knowledge of insurance practices, including the scope of an agent's authority.

Provide support to team during off hours as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Direct leadership experienceInsurance sales experienceLife Insurance LicenseCross-sellingCommercial InsuranceInsurance designationsCoachingSales strategiesPerformance reviewsTeam management