Loews Hotels & Co · 8 hours ago

Assistant Manager, eCommerce Product and Customer Experience

United States

Full-time

Remote

Entry, Mid Level

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Responsibilities

Lead the day-to-day maintenance and administration of all Loews Hotels websites while working closely with other functional support areas including but not limited to IT, Marketing, Distribution, and Customer Engagement Center (CEC)

Oversee website analytics data platforms such as GA4 as well as managing and creating and distributing website reports to multiple stakeholders and teams

Manage website Channel Update Requests Form via ServiceNow platform to ensure website updates are completed with approved SLA

Facilitate management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation

Pitch, build, and test website functionality and tools to increase site performance, user experience, booking conversion, and overall revenue to deliver a high-quality website and booking engine

Collaborate with Digital Marketing Team on digital media campaign positioning on website

Prepare weekly, monthly, and quarterly reporting and analysis for SEO and SEM related initiatives

Work with commercial team members to appropriately represent Loews Hotels branding, campaigns, and hotel attributes

Analyze website data and distill customer insights, customer struggle points, and conversion opportunities; communicate complicated trends and analysis data to multiple stakeholders

Collaborate with Manager, eCommerce and Digital Marketing on A/B and Multivariate testing opportunities

Collaborate with Distribution Team to optimize platform functionality and customer experience

Support web design and website development partners on all ecommerce projects

Maintain excellent collaborative working relationships with colleagues and related departments

Attend all required meetings and/or training sessions and maintain regular attendance in compliance with Loews Hotels & Co standards

Comply with required departmental and company policies, procedures and service standards and safety regulations and procedures

Perform other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ECommerceContent Management SystemsGoogle AnalyticsAdobe OmnitureLooker StudioHTMLCSSJavaScriptSEO best practicesProject ManagementMS ProjectSabre SynXis CRSOracle Opera databaseMicros productsECommerce payment solutionsHospitality Background

Required

Associate’s Degree or equivalent required; Bachelor’s degree preferred

Experience working with custom and off-the-shelf Content Management Systems required

Familiarity with Google Analytics, Adobe Omniture, and Looker Studio

Strong proficiency with task sequencing, dependencies, and third-party vendor responsibilities for eCommerce platform implementation projects

Experience with design and server-side languages such as HTML, CSS, and JavaScript

Working knowledge of SEO best practices

Ability to effectively communicate, both verbally and in writing, with all levels of employees and guests in an attentive, professional, courteous and service oriented manner

Must be capable of working independently as well as collaboratively, take a proactive approach, anticipate needs, and demonstrate keen attention to details

Strong organization and time-management skills with the ability to manage priorities, meet deadlines, and be flexible based on business requirements

A solid background in hospitality, with experience in technical, operational, and cross-functional projects

An acute attention to detail, and the dedication to see projects through from start to finish with a high level of organization and a sense of accountability