Element Fleet Management · 1 day ago

Associate, Maintenance - Truck

United States

Full-time

Remote

Entry, Mid Level

$49K/yr - $68K/yr

3+ years exp

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Responsibilities

Apply diesel technical expertise (e.g.; repairs, preventative maintenance, labor and parts costs), while providing a superior customer experience, in responding to incoming calls from drivers and suppliers while resolving inquiries involving repairs and roadside events

Assist drivers in locating appropriate repair facilities

Use technical knowledge to effectively negotiate repairs on our client’s behalf

Effectively manage and adhere to AHT, quality, and other relevant department metrics

Triage and respond to inquiries coming from our Maintenance Platform portal, email, or other internal tools

Have direct contact with suppliers, drivers, and on occasion fleet client contact(s)

Qualification

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Diesel technical expertiseASE CertificationMechanic experienceService advisor experienceCustomer service skills

Required

High school diploma or equivalent required

3+ years of experience as a mechanic or service advisor (writer) specializing in diesel engines (heavy duty trucks/vehicles)

Ability to work independently with minimal supervision

Availability to work early evenings, 1 day per weekend, and holidays

Proven communication, negotiation, and decision-making skills

Preferred

Active ASE Certification preferred (in lieu of ASE Certification Element will consider candidates who, as a condition of employment, agree to obtain ASE Certification within 12 months of employment)