Republic Services · 17 hours ago

Associate Account Manager Remote position but local to Austin, TX

Austin, TX

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis

Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.

Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.

Responds to all cancellation requests in alignment with the established escalation policy.

Proactively communicates with or responds to customers in support of company pricing initiatives.

Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.

Responsible for capturing customer emails, minimizing rate restrictions and customer credits.

Increases customer penetration by selling full suite of Republic Services products.

Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.

Performs other job-related duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceSalesforceWaste industry experienceCommercial waste servicesContractual re-signsCustomer retention