ABF Freight · 10 hours ago

Associate Account Manager - Houston

Houston, TX

Full-time

Remote

Entry Level

Maximize your interview chances

Truck Transportation

Comp. & Benefits

Insider Connection @ABF Freight

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Conduct outbound call and email campaigns, including cold calling.

Maintain accurate territory account information in system database(s).

Communicate with or respond to customers in support of company pricing initiatives.

Assist Sales Team with their customers as needed.

Support and maintain many accounts over long periods of time and diverse circumstances.

Work with service centers to rescue distressed shipments, determine root cause and reason for rescue.

Perform sales activities for all products available in diverse product lines and multiple markets.

Serve as a liaison with Yield and other departments within the organization.

Conduct on-site visits to present ArcBest as an overall solution, as needed.

Assist in the collection process and cargo claim prevention, as needed.

Communicate to clients regarding expectations of all parties.

Complete expense reports, itinerary, customer and call reports as required by Company guidelines.

Find and adapt products or product features to suit unusual customer needs.

Other duties and projects, as assigned.

Observe and accompany Account Managers and District Sales Managers in order to gain an understanding of sales techniques and relationship-building strategies to deliver effective solutions to our customers.

Maintain rapport by communicating in a manner that is suited to the style of each prospect.

Utilize internal and external data to prioritize opportunities.

Manage and maintain Salesforce reports as well as other required reports as needed.

Participate in negotiating the terms of the business relationship.

Complete sales and performance reports, as instructed and/or as Company guidelines require.

Assist with a wide variety of customers in different industries or walks of life.

Create a customer obsessed sales environment and culture.

Communicate account statuses with team on a regular basis.

Collaborate with various departments for handling various departmental tasks.

Qualify opportunities associated with new and existing customer leads.

Manage active loads in progress to provide proactive communication to customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesLead GenerationCustomer Needs AddressingMicrosoft Office SuiteSupply Chain ExperienceRelationship ManagementSales ProposalsSelling Techniques