ABF Freight · 1 day ago

Associate Account Manager - Salt Lake City

Salt Lake City, UT

Full-time

Remote

Entry Level

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Transportation/Trucking/Railroad

Comp. & Benefits

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Responsibilities

Perform sales activities for most or all products available in diverse product lines and multiple markets.

Qualify opportunities associated with new and existing customer leads.

Utilize internal and external data to prioritize opportunities.

Conduct on-site visits to present ArcBest as an overall solution, as needed.

Conduct outbound call and email campaigns, including cold calling.

Participate in negotiating the terms of the business relationship.

Communicate to clients regarding expectations of all parties.

Communicate with or responds to customers in support of company pricing initiatives.

Assist with a wide variety of customers in different industries or walks of life.

Find and adapt products or product features to suit unusual customer needs.

Support and maintain many accounts over long periods of time and diverse circumstances.

Communicate account statuses with team on a regular basis.

Work with a Senior Account Manager or a team of Account Managers to deliver effective solutions to problems and/or complex sales.

Work with service centers to rescue distressed shipments, determine root cause and reason for rescue.

Collaborate with various departments for handling various departmental tasks.

Maintain rapport by communicating in a manner that is suited to the style of each prospect.

Serve as a liaison with Yield and other departments within the organization.

Manage active loads in progress to provide proactive communication to customers.

Manage and maintain Salesforce reports as well as other required reports as needed.

Assist in the collection process and cargo claim prevention, as needed.

Maintain accurate territory account information in system database(s).

Complete sales and performance reports, as instructed and/or as Company guidelines require.

Complete expense reports, itinerary, customer and call reports as required by Company guidelines.

Other duties and projects, as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales activitiesCustomer Relationship Management (CRM)Transportation industry experienceMicrosoft Office SuiteData analysisSalesforce proficiency