CarepathRx · 3 days ago

Associate Account Manager

CO - Remote

Full-time

Onsite

Entry Level

$62K/yr - $96K/yr

2+ years exp

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Responsibilities

Act as a first-line contact to clients and assist in answering questions and/or triaging concerns to increase client satisfaction and retention.

Assist with implementation and on-site support for clients within region, as directed (pre- and post- implementation) to assist with smooth client onboarding and ongoing support.

Develop, support, and strengthen client relationships; Address concerns and establish strategies for improving operations in various areas.

Coordinate with internal teams to find and/or suggest solutions for client concerns or requests, or to improve service offerings.

Present clients’ service-line related data

Training:

Conduct monthly orientation calls, demonstrations of new products, or educational opportunities where necessary.

Coordinate virtual and on-site educational sessions for clinical staff members on Operations.

Perform EireneRx™ remote training for PACE Staff when needed

Illustrate market leading features and benefits of PACE Pharmacy Services

Support surveys and clinical research team (client satisfaction, market research surveys) and respond to data/feedback for specified regions as needed

Maintain and document client updates in CRM systems (i.e. approvals, contract requirements, customized requests, visits, education, training, phone calls, e-mails, etc.)

Maintain current records of Agency Agreements

Implementation of new initiatives (e.g., system updates, EPCS, New Reports, Report Portal, Technology)

Coordinate the submission of regulatory reporting to appropriate management and/or governing agencies to ensure critical deadlines are met.

Assist in the reconciliation of data/data entry, as needed, for reporting and submissions.

Perform risk assessments/quality reporting, and monthly reporting, as directed.

Ensure regulatory compliance between TRHC, clients and agencies; and track updates/changes for incorporation into policies and procedures.

Ensures that HIPAA guidelines are followed in every communication with clients

Stay current on PACE/MTM/plan and benefit structures/Medicare Part D guidelines, as applicable.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account managementPACE experienceAssociate's degreePharmacy experienceHealthcare experienceCMS guidelines knowledgeComputer skillsCareKinesis operations