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Company

Definitive Healthcare · 3 days ago

Associate Analytics Engagement Manager

Framingham, MA

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Requirements Gathering: Collaborate with external client stakeholders and leverage RWE/RWD expertise to gather detailed requirements for analytical projects and services.

SOW Development: Translate project requirements into well-structured and comprehensive Statements of Work, ensuring clarity, scope definition, deliverables, timelines, and cost estimation.

Collaboration: Partner with internal knowledge centers to evangelize Definitive Healthcare solutions within customer systems and drive adoption of our products and services.

Thought Leadership: Provides thought leadership both internally and externally relative to their verticalized domain and the application of healthcare commercial intelligence to complex business problems.

Escalations: Coordinate appropriate parties for escalation of client issues.

Customer Satisfaction Tracking: Implement methods to gauge customer satisfaction, using feedback data to continuously enhance client experience and service delivery.

Upsell Opportunities: Identify additional opportunities for value-added services or upselling during client interactions, aligning them with the client's strategic objectives.

Retention: Partner with Customer Success and Account Management to drive retention of Definitive Healthcare's products and services.

Conflict Resolution: Handle client conflicts or challenges with diplomacy, seeking mutually beneficial solutions and maintaining a positive working relationship.

Market Insights: Keep clients informed about industry trends, best practices, and relevant product updates to position the organization as a trusted advisor.

Data Qualification: Validate claims and procedure volumes to ensure the effort invested will produce worthwhile results for the customer.

Project Management: Manage multiple client projects simultaneously, ensuring timely delivery and documentation of all processes, and follow-up with the client.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

RWD/RWE AnalyticsClient-facing experienceSQLMedical coding terminologyData visualizationCross-functional collaboration

Required

3+ years of demonstrated experience in technical RWD/RWE Analytics roles.

1+ years in a client-facing role as a CSM, Account Executive, Consultant, or Solutions Engineer capacity.

Proficient working with SQL (SQL Server and/or Databricks preferred).

Proficient working with medical coding terminology (DRG, ICD, HCPCS/CPT, NDC).

Strong understanding of the data needs required to bring a new drug, therapy, or medical device to market.

Experience working with data visualization and explaining the 'so what?' to clients.

High level of organizational skills and the ability to juggle multiple tasks with minimal supervision.

Ability to present technical topics to a business audience, both virtually and in-person.

Strong ability to work cross functionally to get things done.

Benefits

Competitive benefits package including great healthcare benefits and a 401(k) match

Company

Definitive Healthcare

Glassdoor

3.6

Definitive Healthcare aims to transform data, analytics and expertise into healthcare commercial intelligence.

Founded in 2011

Framingham, Massachusetts, USA

501-1,000 employees

http://www.definitivehc.com/

H1B Sponsorship

Definitive Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (7)

2022 (13)

2021 (25)

2020 (9)