WTW · 4 hours ago

Associate Client Advocate (ACA) - Public Sector & Education

United States

Full-time

Remote

Entry Level

Maximize your interview chances

ConsultingInformation Technology

No H1B

Hiring Manager

Chainna Gijal

Insider Connection @WTW

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Retains existing book of business, develops, and strengthens client relationships

Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience

Provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups.

Recommend appropriate solutions throughout the policy term (including acquisition due diligence)

Maximizes the profitability of the client account & drives retention of that business

In collaboration with the Client Advocate, actively expands existing client relationships and supports new business prospecting

Collaborates with client teams during Internal and External Strategy Meetings

Engages with sales and broking to understand marketplace changes

Supports the fee/compensation agreement and overall client invoicing processes

Supports defensive RFP responses

Aids in the design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules

Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources and industry groups to develop and deliver renewal to clients

Ensures all policy requirements (legal, regulatory & compliance) are met

Client-level coordination & management of all service delivery (GSD)

Engage Service Liaisons (Subject Matter Expert or Client Operations Specialist) on escalations

Gather and receive all client information working in collaboration with the Client Specialist

Responsible for coordination of all service delivery activities such as audits, completing second pair of eyes review on policies, resolving all accounting issues, managing aged receivables and bad debt, surplus lines affidavits, issuance of client invoicing and certificates of insurance and auto identification cards.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Commercial Property InsuranceCasualty InsuranceClient Relationship ManagementAccount ManagementProject ManagementMentoring Skills