Aderant · 4 hours ago

Associate Client Manager

United States

Full-time

Remote

Entry Level

1+ years exp

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LegalProfessional Services

Work & Life Balance

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Responsibilities

Manage relationships with assigned clients with a focus on retention and satisfaction.

Meet regularly with clients to conduct business reviews and updates.

Uncover opportunities for revenue growth.

Work effectively with Account Executives and coordinate involvement with other multidisciplinary personnel, including Support, Service, and Product Management, to meet account objectives and client expectations. True team player.

Create a trusted/strategic advisor relationship with key personnel in assigned client accounts and maintain strong, long-lasting customer relationships.

Advocate customer needs/issues cross-departmentally.

Acquire a thorough understanding of client needs, and propose solutions to meet those needs.

Acquire industry knowledge to have the ability to conduct meaningful conversations.

Achieve (or exceed) agreed targets for relevant KPIs.

Ensure the accurate and timely recording of all activity in Salesforce.

Qualification

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Law Firm familiaritySoftware delivery experienceSalesforce