Thrivent · 13 hours ago

Associate Customer Care Professional, Credit Union (Remote)

United States

Full-time

Remote

Entry Level

$16.77/hr - $22.68/hr

1+ years exp

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Responsibilities

Handle sensitive telephone communications with callers, which may include highly confidential information and influence behavior through verbal communication to ensure high level of customer satisfaction.

Manage member accounts in a prompt, efficient manner, providing correct, thorough responses to needs and requests.

Open new accounts for new and existing members.

Proactively seek opportunities to identify service and products needs as a way to leverage contact with supporting sales team.

Educate callers on benefits, features and applicable solutions to promote first call resolution.

Responsible for keeping current on product offerings, new marketing pieces and changes to policies/procedures.

Process financial transactions efficiently and accurately.

Qualification

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Financial Services ExperienceSales ExperienceMainframe ApplicationsPC Applications

Required

High school diploma required.

1-3 years prior customer service or financial service industry experience.

Must be able to work the hours of 8:00 am - 4:30 pm CT for the duration of training (2-3 months) and 9:35 am - 6:05 pm CT M-F and a Saturday shift from 8:00 am -12:00 pm CT after training.

Proficient in a variety of mainframe and PC based applications in a multi-tasking environment.

Demonstrate excellent interpersonal skills as well as verbal and written communication skills.

Thrives in a fast-paced, intense environment that has the potential for stress.

Fosters teamwork and collaboration.