Kohler Co. · 16 hours ago
Associate Customer Service Representative, B2B
United States
Full-time
Remote
Entry Level
$17.30/hr - $21.65/hr
2+ years exp
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Responsibilities
Learns and understands basic Customer Service processes
Lead point of contact for domestic, international, retail, and/or ecommerce customers.
Maintain basic product and application knowledge is required to support order entry/management
Understands basic order fulfillment and physical distribution network principles
Learns, understands, and promotes self-service tools including KCIC, SharePoint, & EDI; effective at handling basic customer inquiries
Receives, prioritizes, and responds to customer inquiries via phone and e-mail.Inquiries may include: inventory checks, purchase order status checks, list price inquiry, and/or product questions, questions about claims and/or returns, special pricing agreements, quotes
Project Support as required by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and service improvement initiatives.
Within defined policies and procedures, the A-CSR is responsible for managing customer orders and claims, may include credit card transactions, changes, cancellations, clearing order error logs, addressing pricing, order protocol, and quote related issues
Qualification
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Required
High school diploma or GED required; Associates or bachelor’s degree preferred.
A minimum of two years total work experience is required, with 1+ years’ experience in Customer Service.
Comprehension of Microsoft Office suite is required to be successful in this position.
Completion of internal Brand Ambassador Program required within first 12 months of employment.
Applicant will secure and be responsible for paying their own internet expenses.
Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.
Wired Ethernet connection that meets upload and download speed requirements as noted.
All applicants will be required to have a separate confidential and distraction free workspace with no background noises.
Freedom from other responsibilities; you must be focused on delivering a world class service experience.
Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM – 5:00PM.
Closing shifts are required to stay online until 5:02PM.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Preferred
Associates or bachelor’s degree preferred.
Benefits
Medical
Dental
Vision
401k
Company
Kohler Co.
We’re a community of creators. Status quo busters. Difference makers.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Camm Rowland
Executive Creative Director
Samie Barr
Chief Brand Officer
Recent News
Morningstar
2024-04-29
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