HappyOrNot · 2 days ago
Associate Customer Success Manager
Durham, NC
Full-time
Remote
Entry Level
1+ years exp
Maximize your interview chancesAnalyticsCustomer Service
Hiring Manager
Nichole Thomas-Scott
Insider Connection @HappyOrNot
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Responsibilities
Customer Advocacy : Build a deep understanding of each customer’s use cases, challenges, and success criteria, positioning yourself as a trusted advisor to help drive their success
Problem Resolution : Triage and resolve customer inquiries efficiently, working closely with technical support teams to deliver timely, high-quality solutions
Renewal Management : Manage core renewals tasks, including subscription processing and identifying upsell opportunities that meet customer needs while contributing to revenue growth
Forecasting and Insights : Leverage customer data and account activity to provide actionable, forward-looking forecasts that drive retention strategies, surface growth opportunities, and mitigate churn risks
Value Delivery : Proactively share insights on new product features and enhancements to help customers maximize the value of HappyOrNot’s solutions
Relationship Building : Cultivate long-term, trust-based relationships with customers through exceptional service and consistent delivery on promises
Data Management : Accurately track all customer interactions and activities in Salesforce CRM to enable seamless internal collaboration and ensure data-driven decision-making
Team Contribution : Contribute to the team’s quota by supporting growth initiatives, achieving individual targets, and collaborating with the team to drive overall success
Collaboration : Collaborate cross-functionally to share customer insights, contribute to process improvements, and support broader team initiatives
Other duties assigned by your manager
Qualification
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Required
1-2 years of experience in a customer-facing role within a SaaS environment (customer support, renewals, or entry level CSM role preferred)
Proven track record of engaging customers through high-volume outreach while maintaining professionalism, enthusiasm, and a customer-first attitude
Exceptional communication and interpersonal skills with an outgoing personality, capable of quickly building rapport and trust with customers
Familiarity with CRM systems, with Salesforce experience being a strong plus
Highly organized, detail-oriented, and adept at following processes to ensure efficient execution
Eager to learn, grow, and take on new challenges in a fast-paced, dynamic environment
Strong team player with a work ethic focused on collaboration, customer success, and achieving team goals
Analytical thinker with the ability to understand customer needs, translate them into actionable insights, and proactively drive solutions
Company
HappyOrNot
HappyOrNot specializes in instant customer and employee experience management enabling organizations to optimize their operations
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$40.23MKey Investors
VerdaneNorthzone
2019-09-19Series B· $25M
2017-10-12Series A· $14.5M
2017-03-01Grant· $0.73M
Leadership Team
Heikki Väänänen
CEO and Founder
Ville Levaniemi
Founder, Executive VP, New Business
Recent News
ComputerWeekly.com
2024-11-15
Company data provided by crunchbase
