188 applicants

Company

Original Job Post

PROS · 5 days ago

Associate Customer Success Manager

Houston, TX

Full-time

Onsite

Mid Level

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Responsibilities

Manage a portfolio of enterprise accounts. Maintain overall responsibility for managing the customer relationship. Be responsible for product adoption, renewals, customer satisfaction, and references on those accounts.

Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations

Conduct regular meetings, including Executive Business Reviews, with the client stakeholders and make recommendations to ensure continued success with PROS Product Solutions

Leverage internal PROS processes and protocols to resolve critical customer escalation issues and serve as the chief advocate for the customer internally at PROS

Develop an account plan and recommendations for customers that outline their critical success factors and metrics for success

Monitor and facilitate the customer’s adoption of PROS solution features and functionality while providing PROS with an understanding of their overall business needs as they relate to our products

Conduct regular meetings with the client and make recommendations to ensure continued success and value realization with PROS Product Solutions

Proactively identify key opportunities to expand and deepen the footprint of the offerings at our customer accounts – land and expand

Establish and deepen C Level and business process owner relationships across the client

Educate clients on self-service tools, release processes, and other programs to ensure a successful partnership

Maintain working knowledge of each of the PROS product and service offerings

Manage the invoicing, accounts receivable, and other commercial aspects of the customer relationship

Identify and secure new sales opportunities of PROS products and services and ensure renewal of maintenance and subscription contracts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Digital MarketingKey Account ManagementProject ImplementationSaaS ImplementationProcess ImprovementSpanish ProficiencySEMSEOSocial MediaProblem-SolvingResourcefulConfidentTeam PlayerPerformance Marketing ReportingGoogle Data StudioGoogle AdsTableauSearch ConsoleAdvanced Web RankingsPortuguese Proficiency

Required

Proven experience in managing key account relationships at the Success Manager and C-suite level and managing project implementations

Strong performance digital marketing knowledge (SEM, SEO, Display, Email, Social)

Street smart, self-starter, problem-solver, resourceful, and ruthlessly pragmatic

Strong experience managing key account relationships at the executive and C-suite level with full lifecycle SaaS implementation

Ability to manage down, around, and up without playing politics

Well organized, confident to work independently, and strong team player

Process-oriented and willing to enhance organizational processes for efficient customer relations

Willingness to travel up to 50% of the time (both domestic and international)

Proficiency in Spanish

Preferred

Bachelor’s degree in computer science, engineering, math, or revenue management (or similar field of study)

Master’s in business administration

Knowledge in performance marketing reporting tools (Google Data Studio, Google Ads, Tableau, Search Console, Advanced Web Rankings, etc)

Proficiency in Portuguese

Company

PROS

Glassdoor

4.2

PROS provides AI-based solutions to businesses to achieve growth through digital selling and eCommerce channels.

Founded in 1985

Houston, Texas, USA

1,001-5,000 employees

https://pros.com

H1B Sponsorship

PROS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (18)

2022 (20)

2021 (20)

2020 (59)