Hello Heart · 2 days ago

Associate Director, Client Success

Remote US

Full-time

Remote

Director/Executive

$170K/yr - $205K/yr

5+ years exp

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FitnessHealth Care

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Responsibilities

Lead Hello Heart’s strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention, and satisfaction.

Strong executive presence with the ability to present the Hello Heart value proposition.

Partner with the growth team for all aspects of customer renewals, revenue retention, and growth.

Create and execute all day-to-day operations to support driving revenue and client excellence.

Develop relationships with customers at the C-Suite level that provide insight into their company goals and strategies.

Provide an important customer and user voice, work with the product team on identifying the ideal user experience and champion new product offerings with your customers.

Develop strategic customer strategies to support customer growth and retention while presenting client results and identifying opportunities to increase member satisfaction.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare experienceClient success managementStrategic account managementC-Suite relationship buildingRevenue retention

Required

5+ years of applicable experience in healthcare/population health and customer success

Proven track record exceeding ARR goals and client satisfaction across a book of business

A strong team player who can work with multiple functions within the company with the ability to effectively escalate to leadership matters that have a strategic impact

Stellar written and verbal communication and presentation skills

Highly organized, able to multitask, and easily adaptable to change

Entrepreneurial, self-sufficient, and thrives in fast-paced environments

Willing to travel 30%