Lighthouse · 1 day ago
Associate Director, eDiscovery Staffing
United States
Full-time
Remote
Mid, Senior Level
$130K/yr - $141K/yr
8+ years exp
Maximize your interview chancesConsultingEdiscovery
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Responsibilities
Developing, marketing, strategizing, managing, and implementing discovery and flexible staffing solutions for a dedicated client as well as investigating replicating like solutions for additional clients
Managing the dedicated client team while ensuring the delivery of the solution to meet the client’s needs
Ensuring the clients are aware of and informed about the breadth of Lighthouse’s products and services promoting consumption when appropriate
Recruiting, interviewing, training, and mentoring client team members
Designing methods, processes, metrics, roles and responsibilities, and quality steps for discovery and dedicated staffing programs
Defining requirements, selecting technology and services, and working with customers to implement technical discovery solutions
Reporting the efforts and successes of the staffing team to leadership highlighting the ROI the contractors are delivering for the clients and the company
Allocate people resources and manage team performance within assigned team, track key performance indicators, and lead team engagement and culture
Plan, monitor, and manage internal and external project communications of support team members
Establish excellent working relationships with peers at other Lighthouse Offices locations and ensure close collaborative working and homogeneity of our solutions, delivering value to clients through the consultative and collaborative efforts of the secondee teams
Develop client relationships, often involving partnership with Lighthouse Sales stakeholders, to ensure consistency in consultative communication and standards
Communicate proper expectations for scope and deadlines to internal and external stakeholders
Communicate expectations for client training and onboarding’s to support team and ensure effective execution of those tasks
Identify opportunities to engage existing and emerging Lighthouse service offerings (Key Document Identification, Advanced Analytics, Managed Review, Digital Forensics, etc.)
Drive team results in the areas of technology, workflow and process mastery, issue resolution, and department and/or company objectives and initiatives
Provide support to eDiscovery Staffing team, ensuring they have access to the knowledge and resources necessary for them to deliver a world-class client experience
Develop a thorough understanding of Lighthouse Services and workflows and the critical paths needed to progress work through the system and tools used by Staffing clients in order to advise and consult both the Staffing team and their clients
Oversee the completion of key tasks such as initial Client setup, template consultation, and documentation of workflows, and standards
Deliver strategic, operating, and results-oriented leadership to promote team and individual excellence
Delegate key stakeholders to ensure proper client training and empowerment as well as strategic execution is completed, including oversight and support to manage client expectations
Serve as a technical subject matter expert to ensure both internal and external teams know how to effectively leverage Lighthouse products and services, including being a point person in training internal teams in workflow specific best practices
Work with the Review and Advanced Analytics, Managed Review, Spectra, Digital Forensics, and Sales and Marketing teams to provide a comprehensive picture and delivery of Lighthouse solutions
Qualification
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Required
Strong analytical and logical skills with excellent written and oral communication skills
Outstanding organizational skills and the ability to multitask often in pressurized circumstances
Ability to delegate tasks as appropriate to team members and ability to drive and motivate a high performing team
Flexibility and adaptability to handle a changing and growing workload
Ability to foster positive and professional relationships at all levels internally and externally
Degree in a related discipline
At least eight years eDiscovery project management experience in either a law Firm, consultancy, or eDiscovery services provider
Minimum 3 years' experience leading an eDiscovery team working on large scale global eDiscovery matter(s)
Experience of leading clients in a SaaS platform and educating clients and internal teams on best practice and technical execution
Relativity accreditation (ideally RCA or higher), working knowledge of Nuix and/or Relativity Processing and experience of other eDiscovery platforms
Benefits
Medical
Dental
Vision
401k with company match
Life & AD&D
Short and long-term disability
Telemedicine through 98point6
Other wellness plans
Flexible PTO program
Paid volunteer days
Voluntary insurance plans including accident, hospitalization, and critical illness plans
Pet insurance
Company
Lighthouse
Lighthouse provides technology-enabled e-discovery services for Fortune 100 companies and Am Law 100 law firms.
Founded in 1995Seattle, Washington, USA
501-1,000 employees
H1B Sponsorship
Lighthouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (4)
2021 (13)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$56MKey Investors
CIT GroupSpire Capital
2016-08-03Debt Financing· $23M
2015-02-12Series Unknown· $30M
2012-03-22Series Unknown· $3M
Leadership Team
Brian McManus
CEO
Chris Dahl
Senior Vice President
Recent News
2024-04-19
Company data provided by crunchbase
