27 applicants
Dana-Farber Cancer Institute · 2 days ago
Associate Director, Scheduling Operations
Boston, MA
Full-time
Onsite
Director
7+ years exp
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Responsibilities
In collaboration with Scheduling leadership, spearhead the development, communication and implementation of effective scheduling strategies and processes.
Lead the delivery of scheduling projects by providing analytical and subject-matter guidance, gathering and documentation of requirements, validation of recommendations and advice on implementation.
Serves as an active member of appropriate committees to address issues that will benefit and impact the patient scheduling infrastructure.
Partner with operations leadership at to develop scheduling solutions.
Serve as the liaison for pediatric oncology scheduling operations across Dana-Farber and Boston Children’s Hospital.
Serve as the key expert in all scheduling related systems (EZCall, Epic, UKG) and processes.
Responsible for converting technical information into user-friendly documentation and instruction.
Establish and review metrics to evaluate the performance of the scheduling function.
Oversee the scheduling quality assurance and training team and support the development and maintenance of training materials.
Develop scheduling guidelines and be responsible for ongoing maintenance and quality assurance.
Manage the physician clinical schedule build in EZCall and response collection for the annual schedule for inpatient, outpatient, procedures, JFC, weekends, back-up, and nights. This is an enormously large effort coordinating and building 10 clinical schedules for 123 MDs across all services (ST, HM, NO, SCT, ONC).
Serve as the analytical subject matter expert for all things scheduling related (nursing, physicians, procedures) and partner with COBA to manage and built effective reports to monitor volume, productivity, and throughput.
Maintain the master scheduling related files including the Master Template Grids, Provider Effort files, Infusion Grid working alongside the Scheduling manager.
Review all new provider requests and work with Floor and Disease Leadership to identify where there is space/time for providers to practice.
Qualification
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Required
Bachelor’s degree in business or health care administration required
Previous work with Epic-Cadence is required
7 years of experience in clinical administration, project management, business planning and/or implementation in healthcare and/or consulting environment. Direct clinical operations experience required
2 years of management experience required
Excellent communication skills and ability to interact with all levels of the organization
Excellent organizational (attention to detail), communication (oral and written), and problem-solving skills
Excellent interpersonal skills: mature, dependable, enthusiastic, motivated, and willing to learn new tasks
Ability to coach, influence, and mentor a wide range or personnel in a highly matrixed organization
Ability to prioritize tasks, motivate staff and achieve goals and objectives
Ability to develop process models, project plans, timelines, charters, status reports, metrics, etc
Ability to lead process improvement initiatives
Strong analytic and problem-solving skills
Excellent oral, written, and presentation skills
Strong customer services skills
Strong PC proficiency with advanced Excel knowledge
Preferred
Master’s Degree (MBA, MPH, MHA) preferred
Company
Dana-Farber Cancer Institute
Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research.
1,001-5,000 employees
H1B Sponsorship
Dana-Farber Cancer Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (99)
2022 (141)
2021 (133)
2020 (132)
Funding
Current Stage
Late StageTotal Funding
$65.93MKey Investors
Hyundai Hope On WheelsBreak Through CancerPaula and Rodger Riney Foundation
2022-09-27Grant· $0.3M
2022-04-19Grant· $11M
2022-01-06Grant· $40M
Leadership Team
Edward Benz
CEO
Recent News
Company data provided by crunchbase
