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Company

Kyndryl · 19 hours ago

Associate Director of Learning Technology & Experience

Durham, NC

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$117K/yr - $222K/yr

8+ years exp

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Responsibilities

Provide detailed recommendations to the HR and Talent Technology teams on what specific enhancements are needed based on user feedback.

Ensure that learning technologies are designed to improve engagement, accessibility, and personalization for the end-user.

Collaborate closely with the HR Technology team, which is responsible for executing learning technology solutions, and the Talent Technology team, which tracks and collects challenges from the talent organization.

Serve as a trusted advisor to these teams by clearly articulating the learning community's needs, ensuring that technology implementations meet the evolving needs of users.

Act as the voice of the learning user community by gathering input through surveys, interviews, and feedback sessions on the current learning technology experience.

Identify key pain points in the learner journey, with a focus on issues related to search functionality, content recommendations, and accessibility within Workday Learning and other platforms.

Collaborate with learning consultants, instructional designers, and platform administrators to ensure alignment in enhancing the user experience.

Work with the Talent Technology team to monitor and analyze tech challenges, translating these insights into actionable improvement plans.

Use data collected from user interactions, feedback, and platform analytics to guide decisions on enhancements and prioritize the most critical improvements.

Track the impact of implemented changes on the overall user experience to ensure continuous improvement.

Communicate regularly with key stakeholders, providing updates on user feedback and the status of proposed enhancements.

Deliver clear, actionable insights and reports that help align the technical teams with user needs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Learning consultingWorkday LearningUser experienceSkillsoft / PercipioData-driven decision-makingMicrosoft OfficeCollaboration skills

Required

Bachelor's degree or equivalent demonstrable experience

Minimum of 8+ years proven experience with a learning consulting or advisory role with advanced understanding of learning technology best practices and integrations

Proven experience working as learning partner or administrator in Workday Learning with an emphasis on user experience and best practices

Proven experience with gathering and analyzing user feedback to clearly understand the needs of the learners so that you can stand as an advocate for learners

Recent experience working with Skillsoft / Percipio

Excellent communication and collaboration skills, with experience working across teams such as HR, IT, and Talent Technology

Ability to translate user feedback into clear recommendations for technical teams

A focus on user experience, data-driven decision-making, and continuous improvement

Outstanding communications & self-driven initiative skills

Proficient in Microsoft Office tools

Excellent written and verbal communication skills

Strong time management and organizational skills

Ability to operate effectively across a global organization and interact confidently with stakeholders at all levels.

Able to influence without direct control and demonstrate developed decision-making capability including negation and collaboration skills.

Strong critical thinking and critical thinking skills

Detail-oriented, flexible and ability to interact confidently with stakeholders of all levels.