Liberty Mutual Insurance ยท 15 hours ago
Associate Gold Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
$37K/yr - $67K/yr
1+ years exp
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Responsibilities
Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services.
Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
Maintains and tracks accurate data in various computer systems.
Qualification
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Required
Associate degree in a business-related field or equivalent experience required.
A minimum of 6 months related work experience is required with customer service experience preferred.
Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
Must have excellent oral, written, and interpersonal communication skills and the capacity to multi-task in a structured work environment.
Must have the ability to handle confidential and proprietary information.
Proficiency with computers is mandatory.
Knowledge and ability to use Microsoft Office tools is necessary.
Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.
Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired.
Preferred
Customer service experience preferred.
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
H1B Sponsorship
Liberty Mutual Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (88)
2022 (141)
2021 (113)
2020 (88)
Funding
Current Stage
Late StageLeadership Team
Julie Haase
Executive Vice President and Chief Financial Officer
Amit Khanna
SVP and Manager
Recent News
Company data provided by crunchbase
