NAVEX · 4 hours ago

Associate Lead Product Operations Analyst

United States

Full-time

Remote

Entry, Mid, Senior Level

5+ years exp

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ConsultingInformation Technology

Hiring Manager

Amber Battle

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Responsibilities

Serve as the Pendo subject matter expert, promoting best practices and addressing data integrity issues

Provide training and support for end users, creating clear documentation for a seamless user experience.

Consult and advocate necessary metadata to enable accurate user segmentation and insights

Increase internal awareness and adoption of product analytics

Collaborate with stakeholders to identify and define metrics for product features and user behavior

Prepare regular product health reports to guide strategy

Monitor and report on product KPIs over time

Drive first time adoption of features and use in-app guides to support commercial success

Automate data correlation, analysis, and reporting wherever possible

Qualification

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PendoProduct AnalyticsData AnalysisJiraSFDCPower BIProject ManagementContinuous ImprovementInstills TrustCustomer Focus