Henry Schein One · 3 days ago
Associate Manager, Credit & Collections
American Fork, UT
Full-time
Remote
Entry, Mid, Senior Level
5+ years exp
Maximize your interview chancesComputerSoftware
Insider Connection @Henry Schein One
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Develop, manage, and improve credit and collections best practices and processes for Henry Schein One
Manage the credit granting process, including: the consistent application of credit policy, establishing general credit limit guidelines based on customer financial (where applicable) and credit history, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers
Partner with sales management by providing credit solutions, which effectively support the sales and companywide financial strategies. Proactively communicate issues which materially affect customer profitability or relationships. Partnering to identify opportunities to improve credit and collections processes
Manage Accounts Receivable assets and appropriate returns and bad debt allowances
Establishing, approving, and managing customer payment plans
Partnering with Henry Schein Inc. on various collections strategy including strategic account management (DSOs and DPOs) to ensure alignment and transparency
Handle advanced customer escalations, including correspondence, follow up, ownership of issue through resolution, compensation processing, and item closure to ensure customer satisfaction with services
Develop processes to develop collections strategies and participate in ad-hoc projects as assigned
Coordinate with leadership team and manage process for collections letters and related documents to be sent to collections agencies
Responsible for managing, attracting, hiring, training, and developing staff, including formal performance and merit review, and handling related employee issues. Provide strategic and tactical direction to the team in accordance with the goals, policies, and objectives provided by management.
Motivate credit and collections staff to maximize performance and achieve or exceed goals and develop incentive plans to reduce accounts receivable balances
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Typically 5-7 or more years of related experience
Typically, a bachelor’s degree or global equivalent in related discipline
Focus on internal and external customer service
Strong knowledge of Microsoft Office suite of products
Experienced negotiation skills
Strong process building skills
Familiarity and understanding of credit bureau and agency reporting
Experience with Great Plains and Salesforce preferred
Partnering with Henry Schein Accounts Receivable in assessing credit and working on past due customers
Strong management skills and ability to attract, retain, motivate and develop team members for high performance
Excellent verbal and written communication skills and ability to resolve disputes effectively
Strong presentation and public speaking skills
Strong decision making, analysis and problem-solving skills with ability to multi-task
Understand and act on financial information that may contribute to business profitability
Ability to manage successful projects, manage risks, costs, time and project teams
Lead team to achieve company goals in effective ways
Strong planning and organizational skills and techniques
Communicate effectively with management
Broad professional and managerial skills with an understanding of industry practices and company policies and procedures
Preferred
Master’s degree or global equivalent.
Benefits
Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Paid Parental Leave
Short Term Disability
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Company
Henry Schein One
Henry Schein One is the world's largest dental practice management software company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Luke Leininger
Vice President, Strategy & Business Development
Mike Hall
VP Customer Success & Technology Sales
Recent News
Company data provided by crunchbase
