29 applicants

Company

Manulife · 1 day ago

Associate Manager - LTD Operations

CAN, Newfoundland - Full Time Remote

Full-time

Onsite

Entry, Mid Level

CAD$70K/yr - CAD$117K/yr

2+ years exp

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Responsibilities

Monitor workflow management and conduct performance management

Ensure effective disability management practices are used appropriately

Provide technical support and guidance on complex claims issues

Contribute to a high level of quality and continuous improvement by conducting quality reviews identifying strengthens and opportunities

Provide optimum levels of leadership, encouragement, mentoring and technical support to case managers to help clients, and the operation as a whole, achieve the most positive outcomes/solutions.

Develop and maintain effective relationships with a broad range of stakeholders including plan members, case managers, and other key internal and external parties through effective communication and utilization of a collaborative problem resolution approach

Drive business and service outcomes

Qualification

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Supervisory experienceGroup Disability adjudicationCase management practicesMedical terminologyTechnical trainingLTD case management processesHealth sciences educationFunctional ability assessmentDecision-making ability

Required

Minimum 2-3 years of supervisory experience

Strong technical knowledge of Group Disability adjudication, insurance products and case management practices

Knowledgeable in medical terminology

Experience in technical training and development of staff

Completion of post-secondary education in health sciences field helpful

Exceptionally strong leadership skills

Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment

Excellent verbal and written communication skills

Excellent problem solving and analytical skills

Results oriented with strong decision-making ability

Preferred

Knowledge of Manulife LTD case management processes

Knowledgeable in medical terminology, treatment and/or physical/mental functional ability assessment

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans

Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Generous paid time off program in Canada includes holidays, vacation, personal, and sick days

Full range of statutory leaves of absence