Burwood Group · 9 hours ago
Associate Operations Engineer- 2nd Shift
United States
Full-time
Remote
Entry Level
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Responsibilities
Directly answering customer inquiries by phone, email, or ticket
Working directly with customers to resolve issues relating to most common infrastructure technologies, including Network (WAN, LAN, Wireless), Unified Communications (UC) suite, Microsoft, Citrix, etc.
Monitoring and responding to active events in an urgent matter
Ensuring tickets are addressed and brought to resolution within specified SLAs
Writing knowledge base and runbook articles for the BMS Operations team and our customers
Providing feedback on operations process for continuous improvement
Qualification
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Required
One industry accepted associate level certification such as Network+ or CCNA or comparable experience or ability to obtain certification within 6 months of hire.
Basic level networking, including subnetting, basic routing protocols, & LAN, WiFi
Basic understanding of security and the roles that it plays in an organization
Basic understanding of data center technologies and virtualization
Able to perform basic Windows & Linux Server administrative tasks
Conversational knowledge of other data center technologies such as Citrix, Load Balancers, etc.
Direct experience working in IT Service Management, Managed Service Provider, or ISP
You enjoy the challenge of problem-solving in a technical environment
You have a passion for customer service and doing the right thing for the customer at all times
You have advanced customer service skills/soft skills and experience in handling customer relations
You maintain a professional demeanor and have excellent communication skills whether that be in-person, over-the-phone, or e-mail.
You pay strict attention to detail in all that you do to ensure minimal risk to the environment.
You enjoy working flexible hours, working when it is necessary, and taking the time off you need to ensure you’re always at the top of your game.
You take responsibility and are accountable for your work.
You love to be part of something bigger than yourself and work to see the team succeed above all.
You are motivated to learn and grow in your career and can adapt to change or business needs
Benefits
Generous vacation policy
401(k) and Roth 401(k) savings plan, complete with a company match
Health, dental, and vision insurance
Life and accident insurance
Short and Long-Term Disability coverage
Mental wellness programs
Flexible spending accounts for pre-tax healthcare and transit/parking expenses
Learning opportunities in support of career development
Company
Burwood Group
Burwood Group is a systems integrator.
Founded in 1997
201-500 employees
H1B Sponsorship
Burwood Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Dan Wons
Director, Managed Services
Company data provided by crunchbase
