Avantor · 1 day ago

Associate Order Entry & Quotations (Spanish, Portuguese, or Italian )

MUS-Ebene

Full-time

Onsite

Entry Level

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Responsibilities

Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls) relating to service status or challenges, concerns, issues within the network.

Handles inbound sales and customer communication (calls, emails) in the processing, expediting, and troubleshooting of customer orders.

Owns the customer request and experience from initiation to conclusion.

Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors to research information.

Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.

Follows up with Sales Department, suppliers, and customers on any outstanding issues.

Looks for opportunities to provide solutions.

Makes recommendations on areas for process improvement.

Make decisions based on policies and past precedence, seeking guidance as necessary.

Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.

Qualification

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SAPSpanishPortugueseItalianSales SupportProcess ImprovementPerformance Metrics