57 applicants

Company

PSI Services LLC · 5 hours ago

Associate People Partner

United States

Full-time

Remote

Mid Level

$65K/yr - $70K/yr

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Responsibilities

Oversee daily HR operations specific to the Test Center Channel in the US, ensuring alignment with the company’s overall strategy and compliance with US labor laws. Knowledge of California state law is critical.

Collaborate with Operations leaders and managers to address employee relations matters, including conflict resolution, grievances, and compliance with employment regulation in a timely manner.

Work with the Operations team to help support them on engagement and culture within our Test Center Channel network.

Act as a trusted advisor to our management team to help resolve issues regarding people, culture and engagement

Act as the first point of contact for all queries from our Test Center Administrators and their management team to ensure our level of service delivered is to the highest standards

Support the transformational change projects within the Test Center Channel, focusing on key People initiatives such as recruitment, onboarding, training, compensation, and fostering an inclusive and supportive culture.

Partner with the wider People Team to identify and address gaps in People processes for the Test Center Channel, aligning globally where possible.

Contribute to the design and execution of onboarding, training, and development programs tailored to Test Center employees.

Work with our TCA recruitment team to ensure we hire high quality, retaining and engaging them through the full life cycle

Ensure accurate employee data management in the HR Information System (UKG) for the US-based Test Centers.

Ensure the timely delivery of HR metrics to the Operations Leadership team, to drive meaningful change and improvements

Act as the primary contact for labor counsel and government agencies on employment issues related to US-based Test Centers.

Assist with client RFP responses as requested, particularly concerning Test Center operations

Ensure that payroll data for Test Center employees is accurate and provided on time to the payroll team

Qualification

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Human ResourcesEmployee RelationsLabor LawHR Information System (UKG)Data AnalysisMS Office

Required

High school diploma or equivalent required

Previous experience in Human Resources environment essential

Strong experience of managing employee relations cases, end to end is essential

Good experience in managing HR in a high volume environment across multiple field sites e.g. Retail

Knowledge of different state labor laws, including specifically California state

Ability to learn country-specific labor laws essential, existing contemporary knowledge of employment law preferred

Experience of working on multiple assignments and prioritizing demands in a high-energy, fast paced environment is essential

Strong integrity and ability to discreetly handle sensitive, confidential information is essential

Strong attention to detail, communication and follow-up skills required

Preferred

Bachelor’s degree in HR Management related field preferred

Ability to work with minimal supervision and interact with all levels of the organization preferred

Experience of working in companies of comparable size and geographical complexity desirable

Research and data analysis skills desirable

Proficiency with MS Office is desirable, particularly Word, Excel, PowerPoint and Outlook

Benefits

401k/Pension/Retirement Plan - with country specific employer %

Enhanced PTO/Annual Leave

Medical insurance - country specific

Dental, Vision, Life and Short Term Disability for US

Flexible Spending Accounts - for the US

Medical Cashback plan covering vision, dental and income protection for UK

Employee Assistance Programme

Commitment and understanding of work/life balance

Dedicated DE&I group that drive core people initiatives

A culture of embracing wellness, including regular global initiatives

Access to supportive and professional mechanisms to help you plan for your future

Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Company

PSI Services LLC

Glassdoor

3.8

PSI has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions.

Founded in 1946