IDR, Inc. · 10 hours ago

Associate Play Support Producer

Los Angeles, CA

Contract

Remote

Entry Level

$30/hr - $40/hr

2+ years exp

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Natalie Inchiosa

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Responsibilities

Support the overall preparedness of Global Player Support teams through documentation, escalation management, and alignment.

Collaborate with Subject Matter Experts across the organization, our partners, and all other stakeholders to build and distribute internal content.

Responsible for understanding and improving our Operational and Agent experiences guided by our success measurables.

Develop and maintain expertise in Player Support subject matters to consult with proper stakeholders.

Maintain vigilance of incidents and service degrade and represent Player Support operations and impacted players to appropriate stakeholders to influence prioritization and product development.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Player SupportProject ManagementAgile CertificationsData-Driven Decision MakingOperations LeadershipCustomer Service LeadershipComplex Project Execution