161 applicants

Company

IQVIA · 18 hours ago

Associate Program Manager, Access & Affordability – Patient Support Services – Remote

Charlotte, NC

Full-time

Remote

Mid Level

$65K/yr - $70K/yr

2+ years exp

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AnalyticsHealth Care

H1B Sponsor Likely

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Responsibilities

Oversee the performance of the various “clusters” within the call center.

Work closely with the Program Director and the Management Team to meet departmental goals and performance.

Plan, review and optimize workflows within the call center.

Ensure employee training and quality of work is always above expectations.

Oversee accurate completion of data entry, benefits, funding, and other related daily tasks to ensure compliance with SOP’s and SLA’s.

Ensure the KPI’s are aligned with daily activities and tasks.

Schedule and delegate workload amongst team members, as needed to accommodate vacation and illness.

Manage your team member’s workloads to effectively manage cost and reduce overtime.

Audit and verify team members work to ensure information accuracy.

Work cross-functionally with QA and Trainers for optimal training, onboarding, and continuous development of staff.

Answer staff and customer questions and recommend corrective services to address customer complaints.

Provide product/service information by answering questions, aiding customers, providers, and fellow employees.

Work with call center leadership to identify improvements and provide plan of action on improvements.

Complete all employee documentation in a timely manner, including annual performance appraisals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Insurance verificationHealthcare experienceTeam managementData entryGeneral managementRisk managementQuality improvementHealth care systems knowledgePatient perspectiveRelationship management

Required

Bachelor’s Degree or equivalent combination of education and experience.

Minimum 1 year managing with team lead experience.

Minimum 2 years’ experience in pharmacy, healthcare, medical billing, insurance verification or similar experience

Experience verifying insurance eligibility and coverage including but not limited to benefits, pre-certification and referrals, reimbursement.

Previous supervisory experience of remote staff

Exceptional communication and facilitation skills, both verbal and written, with a proven ability to communicate to all levels of the organization.

Data entry skills and ability to type 30wpm+

Company

IQVIA

Glassdoor

3.9

IQVIA provides analytics, compliance, and management solutions to the life sciences industry.

Founded in 1982

Danbury, Connecticut, USA

10,001+ employees

https://www.iqvia.com

H1B Sponsorship

IQVIA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (218)

2022 (199)

2021 (286)

2020 (197)