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GitLab · 1 day ago

Associate Renewals Manager America

Remote, US

Full-time

Remote

Entry Level

$68K/yr - $120K/yr

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Comp. & Benefits

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Responsibilities

Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.

Execute the renewal process to ensure ARR is retained or expanded

Evaluate license usage and complete the true-up requirements

Understand and align customer’s business needs and goals to generate renewal quotes

Provide renewals administration support to Renewals Managers, and Account Executives

Ensure that renewals are closed on a timely basis

Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics

Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B software salesSubscription GTM approachesClosing skillsCustomer experienceEffective communicatorTechnical products experienceDevOps experienceSoftware development lifecycleApplication developmentCollaboration skills