Altera Digital Health ยท 1 day ago
Associate Service Desk Analyst
Raleigh, NC
Full-time
Remote
Entry Level
$40K/yr - $43K/yr
2+ years exp
Maximize your interview chancesSoftware Development
Insider Connection @Altera Digital Health
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible.
Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems.
Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
Assist in the maintenance of the Service Desk Knowledge Base.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible.
Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems.
Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
Assist in the maintenance of the Service Desk Knowledge Base.
Excellent client facing skills with the ability to thrive in a highly, critical fast paced environment.
May require local travel.
May require other travel for business needs.
Work is performed in a standard office environment with minimal exposure to health or safety hazards.
Preferred
BA or BS degree preferred or other relevant combination of training and experience.
IT Certifications preferred.
Up to 2 years entry level to moderate experience providing service desk support preferred.
Experience with ticketing systems; prefer Service Now.
Company
Altera Digital Health
Healthcare IT should work for clinicians, not against them.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Danielle Emola, MBA, PHR
Human Resources Business Partner
Kate Lawrence Kayen
HR Business Partner, Manager
Company data provided by crunchbase
