Be an early applicantLess than 25 applicants

Company

Morgan Stanley · 2 days ago

Associate Service Manager

Beverly Hills, CA

Full-time

Onsite

Entry, Mid Level

$50K/yr - $115K/yr

2+ years exp

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Asset ManagementFinance

H1B Sponsor Likely

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Responsibilities

Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures

Identify Firm services and solutions that support clients’ needs including secure, digital offerings like Morgan Stanley Online, Digital Vault and Morgan Stanley Mobile including remote deposit capture features

Facilitate training as the Learning Partner for new hire Service Associates

Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls

Promote a branch culture that is consistent with the Firm’s core values, including championing diversity and inclusion

Organize and lead meetings with Service Associate Team (SA) to advise of upcoming enhancements, policy changes, and/or holding trainings on Morgan Stanley systems, procedures, enhancements.

Ongoing training of the Service Associates (SA) by responding to daily inquiries regarding systems, procedures and policies, performing on the spot coaching sessions when issues arise and/or items come up for review that were incorrectly processed, and holding one on one sessions as needed

Oversee service transaction approvals and processes (e.g., trade error supervision, money movement, document handling, cashiering, trading and account maintenance) and ensuring reporting, logs and files are maintained and actioned appropriately

Oversee document handling by conducting quality assurance reviews on execution within operations area as well as the entire branch

Lead select operational remediation’s within the team and ensure corrective action is taken before deadlines

Facilitate resolution of client inquiries/requests

In collaboration with Service Manager (SM) ensure compliance with Firm policies and procedures by overseeing the execution of regular self-audit testing. Proactive with managing Audit Readiness Program in partnership with MBSO, ME, BSOs and SAs to ensure all operational responsibilities are processed consistently across the Market and accordingly to MS policies and procedures.

Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates

Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies

Assist with processing of trade adjustments and responding to operational alerts

Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner

Remedy and/or escalate service breaks to management team

Assist with special projects (e.g., recruit onboarding support, digital engagement initiatives)

Serve as a resource to Sales, Service, Risk and Home Office partners on behalf of Service Managers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Series 7Series 9Series 10Series 66Series 63Series 65Complex problem resolutionRelationship managementRisk & Compliance knowledgeStrategic thinking

Required

High School Diploma/Equivalency

Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)

At least 2 years of industry experience required (5 years industry experience recommended)

Demonstrated strong performance in current role for the prior 2 years, if applicable

Supervisory situational decision making skills mandatory

Effective written and verbal communication skills

Strong attention to detail

Ability to prioritize and resolve complex needs and escalate as necessary

Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies

Evidence of strong leadership and talent development capabilities

Exceptional organizational and time management skills

Exceptional conflict resolution skills

Ability to manage relationships, motivate and lead groups of people at various levels throughout the Market

Knowledge of Firm’s Risk & Compliance policies

Ability to think strategically

Preferred

College degree preferred

Benefits

Commission earnings

Incentive compensation

Discretionary bonuses

Other short and long-term incentive packages

Other Morgan Stanley sponsored benefit programs

Company

Morgan Stanley

Glassdoor

3.9

Morgan Stanley is a financial services company that offers securities, asset management, and credit services.

Founded in 1935

New York, New York, USA

10,001+ employees

http://www.morganstanley.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (380)

2022 (794)

2021 (589)

2020 (653)