65 applicants

Instem · 1 day ago

Associate Support Analyst

Boston, MA

Full-time

Remote

Entry Level

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Information ServicesSoftware

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Responsibilities

Responding to telephone support calls and calls received via other media and mechanisms

Logging and triage of such calls

Provision of advice and assistance relating to products and services

Fulfilling technical requests (such as user creation / password resets)

Provision of support/advice

Liaison and consultation with other departments as both a recipient and provider of information

Developing a knowledge of supported applications

Contribution to Business Process Improvement initiatives

Adherence to the Company’s Quality Management System to ensure that all work is handled securely, professionally and diligently

Qualification

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Product familiarityPrioritisation skillsSpecialist consultationOrganisational skills

Required

Developing familiarity with products/services

Good communication skills

Reasonable organisational skills

Ability to prioritise under pressure

Ability to recognise need for more specialist input.

Benefits

Competitive Salary

Remote/Home Working (with one-off allowance)

Flexible Working

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long Term & Short-Term Disability Insurance

Generous 401K (matching) Plan

Flexible Spending Account

Health Savings Account

15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme

Company

Instem

Instem is an information solution and scientific insight services provider for Life Sciences.

Founded in 1969

Conshohocken, Pennsylvania, USA

501-1000 employees

http://www.instem.com

Funding

Current Stage

Public Company

Total Funding

$2.63M

Key Investors

European Medicines Agency

2023-08-30Acquired

2022-05-10Grant· $2.63M

2010-10-19IPO

Leadership Team

Gordon Baxter

Chief Scientific Officer

Recent News

http://www.zdnet.com/

Artus Therapeutics and Instem patent AhR agonists for ulcerative colitis

2024-05-19

Investors in Instem (LON:INS) have seen impressive returns of 187% over the past five years

2024-03-02

Toxicity Estimation Software Tools Market Will Generate New Growth Opportunities by 2030 with Top Key Players ...

2024-03-02

Company data provided by crunchbase

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