Associate Support Consultant- REMOTE @ Veradigm® | Jobright.ai
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Veradigm® · 1 day ago

Associate Support Consultant- REMOTE

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Electronic Health Record (EHR)Health Care
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Responsibilities

Provide live chat, email and phone service to Practice Fusion's EHR community
Be the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR
Maintain high levels of customer satisfaction by providing fast and accurate responses
Be a champion of change management with both internal and external customers
Document and manage customer interactions in our Salesforce CRM system
Support leadership and actively contribute to key business initiatives
Be an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion
Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce CRMHigh-Volume Call Center Experience

Required

Capable of working in a remote setting currently
Can be available to work between the hours of 8:00am EST- 8:00pm EST
Previous customer service experience from a high-volume call center environment
Creative and effective problem-solving skills
Excellent written and verbal communication skills
Friendly, patient and professional phone demeanor
Dependable with the ability to work in a fast-paced environment

Preferred

Bachelor's degree

Benefits

Holidays
Vacation
Medical insurance
Dental insurance
Vision insurance
Company paid life insurance
Retirement savings

Company

Veradigm®

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Veradigm is an integrated data systems and services company that combines data-driven clinical insights with actionable tools to help healthcare stakeholders improve the quality, efficiency, and value of healthcare delivery—these stakeholders include biopharma, health plans, healthcare providers, network partners, and most importantly, the patients they serve.

Funding

Current Stage
Public Company
Total Funding
$100M
Key Investors
NantCapital
2015-06-30Post Ipo Equity· $100M
2008-03-18Acquired· undefined
1999-07-23IPO· undefined

Leadership Team

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Tom Langan
Chief Executive Officer
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Ian Maurer
Chief Technology Officer
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Company data provided by crunchbase
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