Pietra · 3 days ago

Associate Warehouse Manager

Charlotte, NC

Full-time

Onsite

Mid Level

2+ years exp

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CollaborationContent Creators

Hiring Manager

Tala Akhavan

Insider Connection @Pietra

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Act as the primary point of contact for assigned creator-led brand customers, building strong and lasting relationships.

Understand each customer's unique needs, challenges, and objectives related to logistics and supply chain management.

Address and resolve fulfillment issues, shipping delays, storage concerns, and billing inquiries promptly and effectively.

Interface with brands regularly and directly to ensure their needs are met and issues are addressed in a timely manner.

Collaborate with internal teams such as operations, warehousing, and transportation to ensure seamless execution of customer orders and projects.

Monitor key performance indicators (KPIs) related to order fulfillment, shipping accuracy, inventory management, and billing accuracy for assigned brands.

Identify upselling and cross-selling opportunities to expand services and grow revenue within existing customer accounts.

Proactively address potential logistics challenges or bottlenecks and propose solutions to enhance customer satisfaction and loyalty.

Actively engage in problem-solving for complex logistics issues, including but not limited to inventory discrepancies, shipping errors, and billing disputes.

Document and communicate resolution plans to customers and internal stakeholders, ensuring transparency and accountability.

Qualification

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Account ManagementLogistics OperationsWarehouse ManagementInventory ControlFulfillment ProcessesBilling ProceduresMicrosoft OfficeGoogle SuiteWMS SoftwareCommunicationNegotiationInterpersonalMultitaskingPrioritizationAdaptability