30 applicants

Company

Tenstorrent · 20 hours ago

Atlassian Administrator

United States

Full-time

Remote

Mid Level

$100K/yr - $500K/yr

3+ years exp

Maximize your interview chances

Application Specific Integrated Circuit (ASIC)Artificial Intelligence (AI)

Comp. & Benefits

No H1B

Insider Connection @Tenstorrent

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Maintain, upgrade, grow, and operate our Atlassian application infrastructure, including Confluence, JIRA, and JIRA Service Management

Support existing Jira workflows and business processes, working with stakeholders to gather requirements, implement new workflows, and improve existing ones

Provide support and advanced troubleshooting for the entire user base

Manage user permissions according to the needs of spaces and teams

Manage user accounts, groups, permissions, and general system configuration

In partnership with stakeholders, address business problems and provide scalable solutions using Atlassian products

Identify areas of improvement within the Atlassian suite and perform analysis and review of current workflows, projects, permissions, and functionality

Troubleshoot and resolve issues related to the Atlassian tools, including performance, access, and functionality

Create and update documentation on the configuration and administration of Atlassian products

Build dashboards and reports to support business stakeholders

Conduct training for employees and new hires on the usage of Atlassian tools

Stay informed about the latest features, updates, and trends in Atlassian tools and recommend improvements for their optimal usage

Conduct regular audits and optimizations of Atlassian tool configurations, user access, and permission settings

Maintain governance policies, security controls, and compliance standards related to Atlassian tools

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Jira AdministrationConfluence AdministrationJira Service ManagementJQLAtlassian certificationsAgile methodologyScrum methodologyKanban methodologyAPI familiarityDatabase tables familiarityEmail handlers familiarityForge scriptingPython scriptingRoot cause analysis

Required

Bachelor’s degree or equivalent work experience

Experience with deploying, configuring, maintaining, and migrating Jira, Confluence, and Jira Service Management instances in an enterprise environment

Proficiency as a Jira Administrator, managing assets, custom fields, projects, workflows, configurations, permissions, automations, and schema

Experience with JQL, creating and maintaining custom workflows, dashboards, and reports in Jira

3-5 years of experience in administering Atlassian products, both cloud and on-prem

Familiarity with Atlassian architecture, API, database tables, application logs, and email handlers

Able to evaluate, test, and configure add-ons

Ability to troubleshoot and perform root cause analysis of issues

Strong knowledge of Jira Service Management, including request types, forms, queues, SLAs, etc.

Understanding of business processes and how Atlassian tools can improve them

Forge/Python scripting experience

Strong Agile, Scrum, Kanban methodology knowledge