Humana · 3 hours ago

Attrition Mitigation / Transitions Professional

Remote Nationwide

Full-time

Remote

Mid Level

$37K/yr - $51K/yr

3+ years exp

Maximize your interview chances

Health CareHealth Insurance

Insider Connection @Humana

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Answer inbound calls related to any attrition mitigation marketing communications

PCP Terminations – Help ensure engaged members get their questions answered, understand the situation they are in and get assistance with any clinical connections or assurances during this transitional period

Mass Moves – Follow up with patients that we previously acquired to help them get their 2nd appointment scheduled

Center Consolidation / Relocation – Assist with directions, rescheduling appointments and any clinical connections or assurances needed during this transitional period

Plan Changes – Reach out to newly acquired patients that are on a plan that we don’t accept to connect them with a broker

Organic patient orientation – Onboard and orient new, engaged patients acquired through traditional sales channels

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft OfficeBilingual English/SpanishPassion for Consumer ExperienceAssociate's