Be an early applicantLess than 25 applicants

Company

eBay · 5 hours ago

Authentication Program Operations

Austin, TX

Full-time

Remote

Mid Level

3+ years exp

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AuctionsE-Commerce

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @eBay

Discover valuable connections within the company who might provide insights and potential referrals.
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Responsibilities

Support the program management of a category/ categories of Authenticity Guarantee (AG)

Learn and understand eBay’s ins and outs, in order to improve the customer experience and drive to team CSAT goals

Support on project management and go-to-market initiatives as needed

Triage customer blocking issues

Develop and own escalations playbooks for common issues

Support Program Managers in WBR, MBR, and other reporting functions

Regular trouble shooting with vendors and cross functional teams to identify solutions as topics arise

Travel to vendors and Ebay offices as needed (~4x/ year with potential for more)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ExcelProject ManagementMS ProjectSmart sheetBusiness Metrics AnalysisChange ManagementAuthentication ExperienceOperations ExperienceProduct Exposure

Required

3-5+ years in project management or program management

Proficient in Excel required with strong attention to detail

Experience analyzing business metrics and reporting out weekly on performance using common metrics

Agility, comfort with changing/ evolving direction

Interest and/ or passion for Ebay, authentication and categories

Ability to work independently to achieve goals on time

Time management/ sense of urgency

Extremely detail oriented and organized

Follow through

Change management

Preferred

Nice to have project management tools: MS Project, Smart sheet, or other PM tools

Authentication and/ or operations experience (nice to have)

Product exposure (nice to have)

Company

eBay

Glassdoor

4.0

eBay is an online marketplace that connects a global network of buyers and sellers.

Founded in 1995

San Jose, California, USA

10,001+ employees

http://ebay.com

H1B Sponsorship

eBay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (571)

2022 (766)

2021 (755)

2020 (968)