First Acceptance Insurance · 11 hours ago
Auto Claims Quality Assurance Analyst
Tennessee, United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Conducts daily, monthly, quarterly, and targeted quality audits and determines quality scores.
Reviews and monitors employees’ work to assess technical accuracy, customer service performance, and departmental conformity
Prepares and conducts quarterly meetings to review QA scores and company and state mandated expectations.
Partners with the Senior QA Analysts and supervisors to identify QA trends
Collaborates with QA Department to maintain quality standards; ensures proper evaluation
Identifies and recommends training enhancements
Assesses and recommends changes to the quality review guideline
Detects opportunities in the operations process and proposes recommendations to improve efficiencies
Assists in the training of quality assurance auditors; prepares and conducts training classes
Participates in special projects or performs duties in other areas as requested
Develops new audits and current audit enhancements
Communicates with other departments, including but not limited to Claims, FNOL, Underwriting, and Compliance
Other duties as assigned
Qualification
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Required
Requires a high school diploma
Requires a minimum of 5 years of experience of claims handling; preferably with a strong focus in bodily injury and material damage handling
Applicable state specific adjuster licenses and/or certificates
Training in systems and company and QA Department processes and procedures
Proficient in Microsoft Suite (i.e. Word, Excel, PowerPoint, etc.)
Additional extensive training in Excel
Ability to make effective decisions on behalf of the organization
Excellent interpersonal and communication skills, including presentation skills
Commitment to Acceptance’s company values
Able to lift 0-10 pounds without assistance
Benefits
Health Insurance
Dental
Vision
Paid Vacation
Disability Insurance
Employer Matching 401(k) Program
Company
First Acceptance Insurance
First Acceptance Insurance offers car insurance, roadside assistance, and renters insurance with online policy management.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ken Russell
President and Chief Executive Officer Acceptance Insurance
Company data provided by crunchbase
