defi SOLUTIONS · 2 days ago

Auto Collections Specialist

Santa Clara, CA

Full-time

Remote

Entry Level

1+ years exp

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Financial ServicesFinTech

Insider Connection @defi SOLUTIONS

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Responsibilities

General customer service for various accounts (i.e., account resolution, payment processing, due date changes, payoff processing, letter generation, website assistance)

Process ACH requests

Provide payoff quotes for consumers and dealers

Add/ remove signers/ beneficiaries

Perform soft collections activity (10 days past due)

Establish repayment schedules based on customers' financial situations, including negotiating potential lump sum settlement agreements.

Utilize skip tracing tools to locate customers and update account information when needed

All other duties as assigned

Qualification

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Contact Center ExperienceInternet ConnectionWorkplace ValuesProblem-SolvingCommunication