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Company

GM Financial · 8 hours ago

Auto Damage Claims Supervisor - General Motors Insurance

United States

Full-time

Remote

Mid, Senior Level

$69K/yr - $127K/yr

5+ years exp

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Finance

Comp. & Benefits

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Responsibilities

Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction

Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process

Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance

Coach, mentor, and teach Auto Damage Adjusters to support their continued growth and improvement

Consistently work to develop all Adjusters

Serve as an expert resource to representatives and colleagues regarding auto damage team processes and procedures

Review and evaluate auto damage claims, ensuring accuracy and adherence to company policies and procedures

Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills

Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters

Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction

Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management

Use established monitoring systems to QA, monitor, and evaluate performance

Generate appropriate action plans to enhance and improve performance of under-performing representatives

Effectively use reward and recognition tools to drive business results and associate satisfaction

Identify and implement strategies that will enhance the customer experience and improve productivity and performance

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Insurance industry knowledgePersonal lines auto claimsClaims systems knowledgeP&C LicenseCoaching experienceInsurance designationChange managementMentoring experience

Required

Knowledge and understanding of the insurance industry, to include advanced understanding of personal lines auto claims

Knowledge surrounding common industry claims systems and vendor products (ex Guidewire, Copart, ARMs, ISO, etc.)

Must have a passion for providing outstanding Customer Service

Possess strong leadership skills, including the ability to influence others, develop team members, and manage change and conflict

Excellent oral and written communication skills and proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization

Demonstrated ability to link specific activities to desired results

Strong knowledge of insurance policies, coverage, and claims settlement procedures

Ability to thrive in a collaborative environment with an eagerness to share ideas and support others

Effective analytical and problem-solving skills, with the ability to assess liability and coverage accurately

Attention to detail and ability to handle multiple tasks in a fast-paced environment

The ability to be resilient, bounce back from setbacks, and keep pushing forward with a positive attitude

High School Diploma or equivalent required

5+ years of auto claims handling experience required

3+ years of customer service experience required

Must obtain, hold and maintain a current Property and Casualty (P&C) or Personal Lines License in at least (1) US State required