Selective Insurance · 2 days ago

Auto Physical Damage Claim Representative (Remote)

Branchville, NJ

Full-time

Remote

Entry Level

$41K/yr - $62K/yr

1+ years exp

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Responsibilities

Investigate claims through telephone and email contact with customers.

Analyze information obtained through investigation in order to evaluate assigned claims to determine the extent of loss and liability.

Verify/analyze coverage and determine course of action.

Assign claims to appropriate CMS or other Selective claim units when outside scope of Service Center handling.

Establish and continuously review reserves and input claim information in the Mobile Claims System (MCS).

Update MCS on a continual basis to accurately reflect status of assigned file.

Document claim files and maintain control of work through documentation or diary system.

Review and approve expenses incurred to investigate process and handle a claim.

Prepare check requisitions for all loss and expense payments.

Direct customer to approved car rental vendor, aggressively manage car rental expenses, set up appropriate inspection and repair assignments, and process immediate removal of total loss vehicles to salvage yard.

Close claim by issuing check or denial.

Send out appropriate letters based on state regulations and company directives.

May handle low complexity, simple property losses.

Must be able to drive an automobile to travel within territory.

Car travel represents approximately 0-10% of employee’s time and a valid driver’s license.

Qualification

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Commercial Automobile policy knowledgePersonal Automobile policy knowledgeAdjuster licensesClaim handling experienceCustomer service skillsCollege degree