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Company

Farmers Insurance · 3 hours ago

Auto Physical Damage Specialist III - Greater Los Angeles, CA areas

Los Angeles, CA

Full-time

Remote

Mid Level

$31.10/hr - $38.08/hr

3+ years exp

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Responsibilities

Inspects, appraises or evaluates damaged property using claims estimating software and determines claims related damage.

Completes auto repair estimates or adjusts repair facility estimates.

Manages repair process and adjusts auto repair supplements Field CR’s will be required to make critical decisions on repair vs replace in addition to total vs repair at all times.

Issues payments on site when appropriate.

Completes vehicle total loss valuations.

Explains total loss process and settles total loss claims.

Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department, mitigating additional salvage storage costs.

Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations.

Effectively collaborates with claim owners, defense counsel, SIU and independent adjustors for customer interaction and resolution strategy.

Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule.

Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments.

Serves as mentor to less experienced adjusters, and demonstrates leadership skills on projects and in the workplace.

Performs other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

APD Estimating skillsBodyMechanical repairAdvanced negotiating skillsCritical thinking skillsConflict resolution skillsComputer skillsTime management skills

Required

High school diploma or equivalent required.

3 years of previous APD Estimating skills required or consistent demonstration of technical proficiency.

Advanced negotiating skills.

Advanced in-person interpersonal and communication skills.

Advanced computer and time management skills.

Advanced knowledge of body and mechanical repair/replace operations.

Advanced conflict resolution skills.

Advanced critical thinking skills.

Preferred

Bachelor’s degree preferred, or an automotive related Associate of Applied Science degree from an accredited technical college.

Benefits

Bonus Opportunity (based on Company and Individual Performance)

401(k)

Medical

Dental

Vision

Health Savings and Flexible Spending Accounts

Life Insurance

Paid Time Off

Paid Parental Leave

Tuition Assistance

Company

Farmers Insurance

Glassdoor

3.2

The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

Founded in 1928

Los Angeles, California, USA

10,001+ employees