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Company

GM Financial · 4 hours ago

Auto Physical Damage Supervisor - General Motors Insurance

United States

Full-time

Remote

Mid, Senior Level

$69K/yr - $127K/yr

5+ years exp

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Finance

Comp. & Benefits

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Responsibilities

Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction

Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions

Provide meaningful relationships with our customers by researching complaints and finding resolution

Supports workload surges and/or Catastrophe operations as needed

Participate in proactive efforts to execute strategies and initiatives to optimize customer experience and department performance

Serve as an expert resource to representatives and colleagues regarding auto physical damage processes and procedures

Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills

Support corporate initiatives and facilitate an understanding of business needs to achieve company and department objectives

Effectively use reward and recognition tools to drive business results and associate satisfaction

Protect interest of company by ensuring actions of self and others are in compliance with policies and laws

Use established monitoring systems to QA, monitor, and evaluate performance Generate appropriate actions plans to enhance and improve performance of under-performing representatives

Execute strategies to ensure workforce objectives are achieved through tracking and monitoring of appraiser efficiency and schedule adherence

Identify and implement strategies that will enhance the customer experience and improve productivity and performance

Qualification

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Collision Repair KnowledgeAuto Physical Damage ProcessesCasualty LicensePersonal Lines LicenseCCC Products KnowledgeI-Car TrainingAuto Claims ExperienceTotal Loss EvaluationsAutomotive Repair Experience

Required

Advanced knowledge and understanding of the collision repair industry and repair procedures

Thorough understanding of Auto Physical Damage processes and procedures as well as understanding of personal lines auto insurance

Must have a passion for providing outstanding Customer Service

Possess strong leadership skills, including the ability to influence others, develop team members, and manage change and conflict

Advanced technical knowledge of collision repair procedures

Excellent oral and written communication skills, and proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization

Demonstrated ability to link specific activities to desired results

Ability to use appropriate analysis, judgment and logic when solving problems and making decisions

I-Car training

High School Diploma or equivalent required

5+ years of auto claims experience, writing auto estimates and total loss evaluations required

3+ years of customer service experience required

Advanced knowledge of CCC products, to include portal/estimating software required

Must obtain, hold, and maintain a current Property and Casualty (P&C) or Personal Lines License in at least (1) US State required