65 applicants

Company

Alignment Health · 17 hours ago

AVP, Survey Strategy and Behavioral Insights

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$150K/yr - $225K/yr

10+ years exp

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H1B Sponsor Likely

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Responsibilities

Conducts in-depth analysis of member behavior and response patterns in surveys such as CAHPS, HOS, and NPS, using behavioral science principles. Segment and analyze member groups to identify key drivers and barriers and develop and implement targeted strategies.

Develops and executes targeted member education strategies that focus on increasing member understanding and participation in key surveys.

Drives survey response rates by creating innovative creative communication and outreach strategies, tailored specifically to the needs of Medicare Advantage members.

Monitors and evaluates the effectiveness of implemented strategies, making data-driven adjustments to continuously improve survey participation rates and member satisfaction.

Collaborates across departments, including Quality, Marketing, Clinical, and Member Services, to integrate survey insights into broader organizational strategies.

Ensures communication and educational materials are aligned with behavioral science principles, optimizing their effectiveness in improving member responses and engagement.

Serves as the subject matter expert on survey methodologies, advising senior leadership on strategies to improve survey outcomes.

Develops and maintains a comprehensive dashboard to monitor and report on key performance indicators related to survey participation and outcomes, ensuring timely insights and actionable data for senior leadership to assess the effectiveness of strategies and track progress against goals.

Monitors regulatory requirements and industry best practices for CAHPS, HOS, NPS, and Medicare Advantage programs, ensuring optimal survey performance.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Survey DesignSurvey ExecutionSurvey AnalysisBehavioral ScienceMember Engagement StrategiesData AnalysisReport Analysis SkillsMedicare Advantage KnowledgeCMS Quality Measures Familiarity

Required

Minimum 10+ years of experience in survey design, execution, and analysis.

Minimum 5 years of experience designing and managing large-scale member surveys aimed at improving healthcare experience and outcomes.

5+ years of expertise in survey methodology, member engagement strategies, and behavior science influences on member participation.

Experience driving survey response rates through innovative communication and educational initiatives.

Bachelor's degree

Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.

Proven expertise in applying behavior science to survey strategies, with demonstrated success in improving engagement and outcomes.

Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;

Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly

Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.

Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.

Report Analysis Skills: Comprehend and analyze statistical reports.

Preferred

Preferred experience within the healthcare or Medicare Advantage industry.

MBA, Master’s degree or PhD in a relevant field (Public Health, Behavioral Science, Psychology) preferred.

Familiarity with CMS quality measures and how they relate to CAHPS, HOS, and NPS.

Knowledge of Medicare Advantage programs and the unique needs of Medicare populations.

Company

Alignment Health

Alignment Health provides eldercare services.

Founded in 2013

Orange, California, USA

501-1000 employees

https://www.alignmenthealth.com

H1B Sponsorship

Alignment Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (15)

2022 (10)

2021 (13)

2020 (8)