Nationwide · 1 day ago
AVP, Underwriting and Process Operations - Commercial Lines
Columbus, OH
Full-time
Remote
Mid, Senior Level
$127K/yr - $248K/yr
10+ years exp
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Responsibilities
Develops and executes the Operations Commercial strategy across all territories nationwide.
Partners with field and inside underwriting automation, sales, and field product to strategically align book to appropriate risk, growth and profitability and CAT experience, and executes to achieve profitable growth.
Responsible for the development and implementation of strategic long and short-range plans to best support profitable business opportunities.
Develops, sponsors and leads key initiatives to address business strategy and growth and profit objectives.
Ensures that initiatives and plans are consistent with the company’s long-term vision and direction.
Responsible for development of strategic approach for business process outsourcing, vendor management, work complexity assessment, and best practice development with 3rd party vendor partners to include contractual agreement deployment responsibility for all process management, technical ramp, vendor senior leadership coaching, strategic planning, quality and compliance accountability, training roadmap development, training delivery and technical daily coaching to ensure high quality customer experience.
Ongoing daily coaching required to deliver a seamless interaction model across the Commercial Lines value chain out into the external market, and effective performance management for offshore vendor associates.
Responsible for Process leadership and accountable to drive all Commercial Processing functions for all on shore Nationwide teams and offshore vendor teams.
Strategic leadership for process management across the organization.
Improve alignment on process management and efficiency roadmap, recommendations of current and future Commercial Processing technology initiatives, automation/innovation streamlining service, stability for experience for all internal/external partners, development and delivery of service experience control plan to enhance customer experience.
Drive results, ensuring agent and customer expectations are met.
Build and leverage relationships with agents through partnership programs, visiting agencies, and hosting agent visits.
Responsible for agency escalation situations and conflict resolution.
Responsible for ensuring time service, quality, and customer satisfaction metrics are met.
Drive operational change, including technology enhancements, automation, robotics, best practices, and systems implementations in partnership with Shared Services, IT, Staff, and Business Operations.
Responsible for implementation of audit findings.
Qualification
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Required
Bachelor's Degree
Typically, ten years’ experience in personal/commercial lines insurance, financial services, marketing or communication, including six years previous product/underwriting, distribution and associate management experience needed.
Knowledge of multi-level leadership of leaders capabilities, commercial underwriting and risk mitigation techniques, and workforce management tools needed.
Skills include strategy development, business acumen, financial acumen, command skills, decision quality, developing direct reports and a talent pipeline for the Commercial Lines value chain, strategic agility, process management, relationship management, influencing without authority, project prioritization, data analytics, vendor management, and an aptitude for technology transformation.
Demonstrated ability to communicate effectively, both verbally and in writing, with all levels of management.
Advanced organizational abilities and the capability to manage several diverse tasks concurrently.
High levels of credibility and professionalism in dealings with senior executives.
Preferred
Master’s Degree
Additional Industry Certifications such as the CPCU are preferred.
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Fowler
Chief Technology Officer
Ramon Jones
Executive Vice President and Chief Marketing Officer
Recent News
2024-11-08
Google Patent
2024-11-08
Company data provided by crunchbase
