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Company

Original Job Post

Synchrony · 2 days ago

AVP, Digital Servicing Product Owner

NYC Metro Area

Full-time

Hybrid

Executive

$90K/yr - $155K/yr

3+ years exp

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Growth Opportunities

Insider Connection @Synchrony

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Responsibilities

Partner with multiple internal and external sources to understand feature requests, market intelligence and user VOC, to translate into detailed feature stories ready for development

Work with Product Owners, Scrum Masters, developers, UX and QA on feature development/enhancements, inclusive of design, testing and release processes

Lead the feature development cycle, including build, test, launch and adoption.

Coordinate user acceptance testing (UAT) with internal stakeholders

Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues

Support and aid in any Legal/Compliance items related to the feature development

Develop deep understanding of the application/platform and provide input (to other Product Owners) about future product features or enhancements

Participate in/support broader Digital team and Innovation Station team objectives, including business development presentations, BOLT Sessions, ETI process, Hackathons and other activities

Perform other duties and/or special projects as assigned

Qualification

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Digital MarketingProject ManagementAgile Software DevelopmentProduct OwnerCredit Card IndustryFinancial Services IndustryDigital ProficiencyWeb/Mobile DevicesSoftware ApplicationsAccount ManagementRelationship ManagementCross-Functional CollaborationProblem SolvingCuriosityCreativitySelf-Motivated CommunicatorAdaptabilityRelationship Building

Required

Bachelor's Degree OR in lieu of a degree, a high school diploma and 5+ years of project management experience

Minimum of 3 years of project management experience, preferably in Digital or Marketing disciplines

Preferred

Experience with Agile software development framework, preferably acting as Product Owner

Curious and passionate about the customer experience, with a proven record of creative problem solving

Self-motivated, strong communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment

Experience in the credit card or financial services industry

Digital proficiency, including an understanding of web/mobile devices and software applications

Account management or relationship management experience including the ability to develop strong working relationships with cross-functional business partners