Safelite · 19 hours ago

AVP IT Service Management

OH - STATEWIDE or REMOTE

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

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Responsibilities

Develop and execute strategies to enhance IT service delivery, efficiency, and effectiveness. Create end-to-end plans for service improvements, including technology adoption, service transitions, and ways of working improvements.

Oversee all Service Management activities, including Major Incident Management. Ensure operational grip, evaluate risks and benefits, and maintain compliance with governance policies.

Drive organizational change and optimize IT services. Identify opportunities for improvement, perform analysis, and translate findings into actionable plans with clear KPIs.

Lead teams that don’t directly report to you by fostering a collaborative and innovative environment. Influence and manage expectations of senior leaders and stakeholders, presenting progress updates, and facilitating decision-making processes.

Manage a complex budget and handle multiple/conflicting priorities. Appropriately prioritize and allocate resources to ensure the successful delivery of services.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT Service ManagementProcess ImprovementITIL FrameworkService DeliveryBudget ManagementStakeholder EngagementChange Management

Required

Bachelor's Degree in Computer Science, Information Systems, or a related field is required.

Willing and able to work 3 days a week onsite in Columbus, OH (daily travel not reimbursed)

Proven experience in IT service management, process improvement, and transformation.

Strong leadership, communication, decision-making skills, and ensuring accountability.

Experience in developing and implementing plans, delivering services, and managing diverse teams in a fast-moving, virtual, international, and high-challenge work environment.

Extensive knowledge of the ITIL framework, IT Outsourcing/Near-shoring/hybrid environments at a local, regional, and global scale.

Ability to manage multiple/conflicting priorities, direct and manage change, and engage with senior leadership and key business sponsors.

Strong self-motivation, ability to work independently with little supervision, and a bias for action.

Strategic and analytical thinker, comfortable working with ambiguity and uncertainty.