Pax8 · 1 day ago
Azure Billing and Usage Investigation Specialist
Colorado, United States
Full-time
Remote
Entry, Mid Level
$57K/yr - $71K/yr
1+ years exp
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Responsibilities
Resolve advanced IAAS UI escalations, with a focus on Azure billing and usage scenarios.
Work closely with our internal development team to address arrears-usage issues and ensure they are resolved efficiently.
Act as an escalation point for high-conflict scenarios, ensuring clear and effective communication throughout the resolution process.
Proactively create and update knowledge-based articles to ensure your team has access to the latest resources and troubleshooting methods.
Oversee project management tasks, maintain team accountability, and advocate for continuous improvement in workflows.
Collaborate with leadership to identify and address pain points, driving productive solutions that benefit the entire team.
Qualification
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Required
1-3 years of relevant experience in Azure Cost Manager (ACM), with a strong understanding of month-over-month billing trends.
Expertise in arrears-based billing models and how they affect usage patterns.
Proven ability to handle escalations, manage technical challenges, and communicate effectively with both internal teams and external vendors.
Strong organizational skills, with a track record of maintaining clear, accurate documentation in ticket workflows.
Bachelor’s degree in a related field or equivalent work experience.
Preferred
Familiarity with AWS or other cloud cost filtration methods.
2-3 related certifications (Azure, AWS, or similar) preferred.
Benefits
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups
Company
Pax8
Pax8 is a cloud commerce marketplace company that specializes in cloud-based solutions.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$400.52MKey Investors
HSBCSoftBank Vision FundFirstMile Ventures
2023-09-05Debt Financing· $50M
2022-04-11Series Unknown· $185M
2021-01-06Series Unknown· $96M
Leadership Team
Scott Chasin
Chief Executive Officer
Puneet Pamnani
CFO
Recent News
2024-11-05
IT Brief New Zealand
2024-10-18
IT Brief New Zealand
2024-10-18
Company data provided by crunchbase
