121 applicants

Company

Wayfair · 3 hours ago

B2B Customer Service Associate

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

Maximize your interview chances

Consumer GoodsE-Commerce

H1B Sponsor Likely

Insider Connection @Wayfair

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Demonstrates Reliability: Attendance and commitment to being present for your full shift each day is crucial. This helps ensure we're ready and available to help our business customers when they need us most.

Handles a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.

Meets Our High Performance Bar: You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.

Engages Customers: You’ll need a passion for people. You'll be the voice of Wayfair and work to build a relationship with business customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.

Listens Actively and Shows Empathy: You will actively listen to understand relevant customer information to find the best way to solve their problem quickly and thoroughly.

De-Escalates Customer Concerns: Most business customers contact us because they’ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.

Problem Solves: Solutions aren’t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help business customers find the right solution. You’ll need to think analytically to solve customer problems in a first contact resolution approach.

Multitasks: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.

Escalates Systemic Issues: Help us continuously improve. You’ll identify areas where improvement is needed and share those trends with leadership.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows Operating SystemsConflict ManagementPrivate Workspace

Required

You must be 18 years of age or older.

You must hold a High School Diploma, GED, or equivalent.

A knowledge of working within Windows Operating Systems or equivalent.

You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.

A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)

Wayfair wants to ensure your success. This is why our training is 100% mandatory. We are unable to accommodate any misses, days off, or tardiness during this initial 3 week time frame.

Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.

Benefits

Health, Vision and Dental Insurances (coverage starts on Day 1!)

401(k) with company match up to 4%

Paid Time Off (start accruing time immediately)

7 Paid Federal Holidays and 1 Floating Holiday

Paid / Unpaid Parental Leave options

Eligible Tuition Reimbursement (up to $5,250)

Wayfair Employee Discount

Volunteer Day for Community Service (Paid Day Off)

Company

Wayfair

Glassdoor

2.9

Wayfair is an online retailer that offers a wide range and selection of home products.

Founded in 2002

Boston, Massachusetts, USA

10,001+ employees

https://www.wayfair.com

H1B Sponsorship

Wayfair has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (210)

2022 (535)

2021 (580)

2020 (328)